Here are some troubleshooting techniques to try if you are facing trouble with the Fullmind LMS. We suggest you try the strategies listed below in order as most issues can be resolved with the first few easy steps. If you still require assistance after trying the steps below, please reach out to us via e-mail at customersupport@fullmindlearning.com or you can submit a live chat request at https://fullmind.zendesk.com/hc/en-us.
Network Bandwidth Requirements:
Fullmind recommends at least 1.0 Mbps/second upload and 2.0 Mbps/second download for concurrent users of the program. To check bandwidth use, https://speedtest.net/
Try refreshing the browser
On a Windows computer Press F5 key on the top of the keyboard
On a Mac computer, hold down ⌘ Cmd key and then press R.
Make sure your browser is up to date
Most browsers update automatically by default, but if your browser is out of date for any reason, you can manually update it by doing the following:
For Google Chrome -
Open Chrome
Open the menu (three vertical dots in top right hand corner)
Select Help > About Google Chrome from the menu
Check to see if Chrome is up to date. If not, click Update Google Chrome
Close your browser and relaunch it to apply the update
For Mozilla Firefox -
Open Firefox
Open the menu (three horizonal lines in top right hand corner)
Select Help > About Firefox
Click Restart to update Firefox
For Microsoft Edge -
Open Microsoft Edge
Open the menu (three horizontal dots in top right hand corner)
Select Help and Feedback > About Microsoft Edge
If an update is available, it should begin updating automatically
For Safari (Apple has discontinued support for versions of Safari on non-Apple devices, so updating Safari is now integrated with upgrading your Operating System aka OS) -
Open the Apple menu (Apple icon in top left hand corner of desktop)
Select System Preferences
Click on Software Update
Click Upgrade now to update your OS (including Safari) or select Automatically keep my Mac up to date to turn on automatic updates to keep it updated in the future
Reset browser settings
First you can try using a private window in any browser:
For Google Chrome -
Open Chrome
Open the menu (three vertical dots in top right hand corner)
Select New Incognito Window
For Mozilla Firefox -
Open Firefox
Open the menu (three horizonal lines in top right hand corner)
Select New Private Window
For Microsoft Edge -
Open Microsoft Edge
Open the menu (three horizontal dots in top right hand corner)
Select New InPrivate Window
For Safari -
Open Safari
Open the File menu (File drop-down at top left of the screen)
Select New Private Window
If you have determined that you need to reset your browser settings:
For Google Chrome -
Open Chrome
Open the menu (three vertical dots in top right hand corner)
Select Settings to open the settings page in a new browser window
Select Advanced tab on left hand panel to expand the menu and click Reset and clean up
Click Restore settings to their original defaults and click Reset settings in pop-up window to confirm your choice
For Mozilla Firefox -
Open Firefox
Open the menu (three horizonal lines in top right hand corner)
Select Help to expand the menu and click on More troubleshooting information
Click Refresh Firefox... under Give Firefox a tune up (near top right hand corner)
Click Refresh Firefox in pop-up window to confirm your choice
For Microsoft Edge -
Open Microsoft Edge
Open the menu (three horizontal dots in top right hand corner)
Select Settings to open the settings page in a new browser window
Select Reset settings on left hand panel
Click Restore settings to their default values and click Reset in pop-up window to confirm your choice
For Safari -
Unfortunately, the "Reset Safari" option was removed from macOS. To restore the default settings, you must clear the history, clear the browser cache, and remove any extensions.
Clear cookies, cache & browsing history:
Clearing your browser cache is a common troubleshooting step that you can perform using your browser’s settings menu:
For Google Chrome -
Open Chrome
Open the menu (three vertical dots in top right hand corner)
Select Clear browsing data...
Check the boxes for the data you want to remove and click Clear data
For Mozilla Firefox -
Open Firefox
Open the menu (three horizonal lines in top right hand corner)
Select Settings to open the settings page in a new browser window
Select Privacy & Security tab on left hand panel
Scroll down to the section on Cookies and Site Data and click Clear Data...
Check the boxes for the data you want to remove and click Clear
For Microsoft Edge -
Open Microsoft Edge
Open the menu (three horizontal dots in top right hand corner)
Select Settings to open the settings page in a new browser window
Select the Privacy, search, and services tab on left hand panel
Find the option to Clear browsing data now and click Choose what to clear
Check the boxes for the data you want to remove and click 'Clear now'
For Safari -
Open Safari
Open the Safari menu (Safari drop-down at top left of the screen)
Select Preferences... and click on the Privacy tab
Select Manage Website Data...
Select the sites you want to remove and click Remove or select Remove All to clear all website data from your cache
NOTE: You may want to try another browser to see if it can solve your issue if you have already tried updating your preferred browser, resetting the settings back to default, and clearing your stored cookies, cache, & history. Supported web browsers can be found below.
Recommended Browser:
Device
Browser
Version
Note
Desktop/Laptop
Chrome, Firefox, Edge
Latest
IE and legacy EDGE browsers are not supported.
Mobile iOS (12.2+)
Safari Mobile
Latest
Mobile Android (6.0+)
Chrome Mobile
Latest
NOTE: Internet Explorer (aka IE) and legacy Microsoft Edge browsers are not supported.
In terms of operating systems, the Virtual Classroom runs within the browser, so it's independent from the underlying operating system. For example, Windows 10 or Windows 11 are both fine as they can run the latest versions of the above browsers.
Mobile Device Settings
The following settings are recommended for all users connecting to the Virtual Classroom from a mobile device:
For data network, we recommended 4G LTI for best results or minimum 3G network to use audio, view presentation content, and receive screen sharing.
For connection via wireless, we recommend private versus public networks.
For device settings, we recommend reducing device usage while connecting to the Virtual Classroom; close applications that may run in the background and reduce browsing activities.
Need additional help?
🔹 Support Center & Knowledge Base – Find answers to common questions and step-by-step guides in our Support Center. 🔹 Live Chat – Chat with a support representative in real time through our Live Chat. 🔹 Email Support – Contact us at customersupport@fullmindlearning.comfor assistance.
📅 Support Hours: Monday–Friday, 8:00 a.m. – 6:00 p.m. ET
🕒 We offer on-demand support during weekends when sessions are scheduled.