LMS Platform Technical Requirements

Welcome to Fullmind! We’ve put together a quick rundown of our technical and hardware requirements. It’s essential to whitelist our domains and URLs to ensure students and staff can fully engage with our platform with a seamless, uninterrupted learning experience.

Please share this guide with your IT team so they can easily configure your network settings, hardware, and security policies for online learning programs.

🔹 Want to test your connection? You can check your access to the Fullmind Virtual Classroom powered by BigBlueButton at any moment by initiating a demo session here.

Domain Details:

To make sure students and staff never miss crucial emails (like schedules, attendance, and updates) and can access the platform, please ensure your system unblocks our domains.

Please allow our primary domain @fullmindlearning.com as well as the wildcard domains *.fullmindlearning.com and *zendesk.fullmindlearning.com.

Specific URLs & Emails: Ensure https://lms.fullmindlearning.com is accessible, and whitelist our key email addresses:
Pop-Ups: We recommend clearing pop-up blockers for Fullmind to prevent any issues when students are accessing their sessions or assignments.

Device & Browser Checklist

Any desktop, laptop, or Chromebook bought within the last three years should work perfectly! Here are the minimum specs:

Processors:
- Laptops/Desktops: At least a 2+ GHz processor (e.g., Intel Core i5, i7, i9, or Apple M1).
- Chromebooks: At least a 1.5+ GHz processor (e.g., Intel Celeron).
Memory: 4–8 GB of RAM.

Device	Browser	Version	Note
Desktop/Laptop	Chrome, Firefox, Edge	Latest	IE and legacy EDGE browsers are not supported.
Mobile iOS (12.2+)	Safari Mobile	Latest
Mobile Android (6.0+)	Chrome Mobile	Latest

Network & Port Settings

Bandwidth: We recommend at least 1.0 Mbps upstream and 2.0 Mbps downstream for concurrent users. You can easily test your speeds at speedtest.net

Port Settings

Users need to be able to make the following network connections:

Protocol Port(s) Description

TCP/IP 80 HTTP

TCP/IP 443 HTTPS

UDP 16384-32768 Encrypted WebRTC audio, video, and screen share media stream (DTLS-SRTP)

Note: If a firewall blocks UDP, media will safely "tunnel" through port 443, though strict rules on 443 may cause performance issues.

Mobile Device Settings

Students can absolutely access Fullmind on the go using the latest versions of Safari Mobile (iOS 12.2+) or Chrome Mobile (Android 6.0+).

For data network, we recommended 4G LTI for best results or minimum 3G network to use audio, view presentation content, and receive screen sharing.

For connection via wireless, we recommend private versus public networks.

For device settings, we recommend reducing device usage while connecting to the Virtual Classroom; close applications that may run in the background and reduce browsing activities.

Note: Screen sharing is not supported on mobile devices. If a student needs to present or share their screen, they must use a desktop, laptop, or Chromebook.

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