Educator: Educator Support Contact Sheet

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Educator Support Contact Sheet.

 

Fullmind Team	Contact Method	Areas of Support
Staffing & Scheduling	Staffing Team [e-mail] or live chat with us in the support center	Assignment conflicts Increase in availability for assignments Rescheduling session follow up Assignment opportunities Independent contractor verification letters Educator attendance concerns & session compensation inquiries Updating Teaching Certification(s) Rescheduling or canceling a session
Customer Support	Customer Support [e-mail] or live chat with us in the support center	Difficulty contacting Teacher of Record (TOR) Questions/concerns regarding BigBlueButton LMS navigation  Gradebooks Student performance concerns Exit Tickets concerns Student Attendance concerns
Educator Recruitment	Educator Recruitment [e-mail]	Onboarding  Rippling Educator referrals
Finance	Finance Team [e-mail]	Paycheck inquiries Pay Schedule
Technology	Technology Team [e-mail] or live chat with us in the support center	Tech checks LMS system issues Tech issues with BBB live sessions
Academic and Instructional Support	Academics Team [e-mail]	Lesson planning support Resource cultivation Contractor Verification Request Difficulty obtaining IEPs Policy and QA Review inquiries
People Operations	People Ops Team [e-mail]	Tax form concerns Rippling account support Contract inquiries
Live Staffing	Life Staffing Team [e-mail]	Live staffing assignment concerns Survey questions and concerns

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