Educator Hardware Minimum Technical Requirements and Troubleshooting Best Practices

To ensure a smooth and effective virtual classroom experience, we’ve outlined best practices and troubleshooting steps that can quickly resolve most common issues. If you still need assistance, our support team is here to help!

Getting Support

We’re here to ensure a seamless experience with dedicated resources and support every step of the way. If you need assistance, here’s how to get help:

🔹 Support Center & Knowledge Base – Find answers to common questions and step-by-step guides in our Support Center.
🔹 Live Chat – Chat with a support representative in real time through our Live Chat.
🔹 Email Support – Contact us at customersupport@fullmindlearning.com for assistance.

📅 Support Hours: Monday–Friday, 8:00 a.m. – 6:00 p.m. ET

🕒 We offer on-demand support during weekends when sessions are scheduled.

💻 Optimize Your Teaching Setup:

For the best performance with the Fullmind LMS and BigBlueButton Virtual Classroom, we strongly recommend using Google Chrome. Since most students use Chrome as well, this ensures a seamless teaching experience with full platform compatibility.

🚀 Follow these steps to stay connected and deliver the best learning experience for your students!

Refresh your browser

On a Windows Computer, press the F5 key on the top of the keyboard to refresh the browser.
On a Mac Computer, hold down the CMD Key while also pressing R.

Clear browser cookies and cache (Google Chrome)

Note: This will fix most audio/video issues with BBB, along with any issues with class launch delays, etc. After clearing cache and cookies, rejoin the class session, and allow the browser to access your audio/video hardware as described within BBB's Join the audio article.

At the top right, click Delete browsing data. (Or hold ctrl+shift+del).
Choose time range>All time.
Select Cookies and other site data, and Cached images and files.
Click Delete data.
Make sure no tabs are left open, close the browser, restart the browser, and sign back into your account.

Reset Browser Settings

In the top right corner of Google Chrome, click the menu icon and then click on settings.
Next, click on Reset Settings. Then restore settings to their original defaults.

Password Reset

When on the login page on https://lms.fullmindlearning.com Click the "Forgot Password" link.
If you do not receive an email, please reach out to customersupport@fullmindlearning.com

Users Experiencing Frequent Disconnections from the Classroom:

To minimize disconnections from the classroom, educators can take the following steps:

Limit Open Websites: Reduce the number of open websites to only those essential for your class session. Having numerous tabs open can lead to your computer/browser timing-out of inactive pages, potentially leading to disconnections from the classroom.
Stay Active: Periodically interact with the classroom tab every few minutes to signal to your computer/browser that you're actively engaged with the classroom. This will help prevent automatic disconnections if you are waiting for students to join.
Pop Out Classroom Tab: Consider "popping out" the classroom tab into its own separate window and keep it visible at all times on your screen. This ensures continuous visibility and minimizes the likelihood of disconnections.
Check Antivirus Software: Some antivirus software includes real-time monitoring features that might mistakenly close your browser's connection to the classroom. If you suspect this is the case, try disabling any real-time monitoring features while using the classroom.

Additional Notes:

NOTE: If you have tried refreshing your browser, updating your browser, resetting the browser settings to default, and cleared cookies, cache, & history you may want to try another web browser to see if that can solve your issue. Supported web browsers can be found below under our Recommended Browser chart.

NOTE: If you continue to have issues relating to session times appearing incorrectly on the Fullmind LMS preventing you from joining a class session, please disable any active VPNs (Virtual Private Network). Also, check your computer’s local time zone to ensure that it is set correctly to your current time zone.

Please review the below minimum technical requirements before your first class on the Fullmind LMS.

Network Bandwidth Requirements:

Fullmind recommends at least 1.0 Mbps/second upload and 2.0 Mbps/second download for concurrent users of the program. To check bandwidth use, https://speedtest.net/

Hardware:

Laptop/Desktop computer with at least 2+ GHz processor (any computer bought in the last three years should be fine)

EX: Intel Core i5, i7, or i9 Processor (For Windows Computers)

EX: Apple M1 Processor (CPU, for Apple Computers)

Chromebook with at least a 1.5+ GHz processor.

EX: Intel Celeron Processor

Memory (RAM):

4-8 GB of RAM

Recommended Browsers:

Device	Browser	Version	Note
Desktop/Laptop	Chrome, Firefox, Edge	Latest	IE and legacy EDGE browsers are not supported.
Mobile iOS (12.2+)	Safari Mobile	Latest
Mobile Android (6.0+)	Chrome Mobile	Latest

Note: IE and legacy EDGE browsers are not supported.

In terms of operating systems, the Virtual Classroom runs within the browser, so it's independent of the underlying operating system. For example, Windows 10 or Windows 11 are both fine as they can run the latest versions of the above browsers.

Pop-Up Blocking:

To reduce any issues for students who may be taking testing with Fullmind, or accessing assignments that may produce pop-ups, it is recommended to also clear Pop-Ups for Fullmind.

Mobile Device Settings:

The following settings are recommended for all users connecting to the Virtual Classroom from a mobile device:

For data network, we recommended 4G LTI for best results or minimum 3G network to use audio, view presentation content, and receive screen sharing.

For connection via wireless, we recommend private versus public networks.

For device settings, we recommend reducing device usage while connecting to the Virtual Classroom; close applications that may run in the background and reduce browsing activities.

Additional Recommendations for Moderator/Presenters:

Moderators and presenters can join the Virtual Classroom using a mobile device, however, use of more bandwidth intensive features such as the screen sharing may be limited.

We recommend Moderators and Presenters connect from a desktop or laptop device whenever possible to ensure all features and functions available in the Virtual Classroom are accessible to the user.

IMPORTANT: at this time, screen sharing is not supported from mobile devices. Users who wish to use the screen sharing function should use a laptop, desktop, or Chromebook device.

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