Technical Requirements and Troubleshooting Best Practices

Please review the below minimum technical requirements before your first class on the Fullmind LMS.

Network Bandwidth Requirements:

Fullmind recommends at least 1.0 Mbps/second upload and 2.0 Mbps/second download for concurrent users of the program. To check bandwidth use, https://speedtest.net/

Computer:

Laptop/Desktop computer with at least 2+ GHz processor (any computer bought in the last three years should be fine)

EX: Intel Core i5, i7, or i9 Processor (For Windows Computers)

EX: Apple M1 Processor (CPU, for Apple Computers)

Chromebook with at least a 1.5+ GHz processor.

EX: Intel Celeron Processor

Memory (RAM):

4-8 GB of RAM

Recommended Browsers:

Device	Browser	Version	Note
Desktop/Laptop	Chrome, Firefox, Edge	Latest	IE and legacy EDGE browsers are not supported.
Mobile iOS (12.2+)	Safari Mobile	Latest
Mobile Android (6.0+)	Chrome Mobile	Latest

Note: IE and legacy EDGE browsers are not supported.

In terms of operating systems, the Virtual Classroom runs within the browser, so it's independent from the underlying operating system. For example, Windows 10 or Windows 11 are both fine as they can run the latest versions of the above browsers.

Pop-Up Blocking:

To reduce any issues for students who may be taking testing with Fullmind, or accessing assignments that may produce pop-ups, it is recommended to also clear Pop-Ups for Fullmind.

Mobile Device Settings:

The following settings are recommended for all users connecting to the Virtual Classroom from a mobile device:

For data network, we recommended 4G LTI for best results or minimum 3G network to use audio, view presentation content, and receive screen sharing.

For connection via wireless, we recommend private versus public networks.

For device settings, we recommend reducing device usage while connecting to the Virtual Classroom; close applications that may run in the background and reduce browsing activities.

Additional Recommendations for Moderator/Presenters:

Moderators and presenters can join the Virtual Classroom using a mobile device, however, use of more bandwidth intensive features such as the screen sharing may be limited.

We recommend Moderators and Presenters connect from a desktop or laptop device whenever possible to ensure all features and functions available in the Virtual Classroom are accessible to the user.

IMPORTANT: at this time, screen sharing is not supported from mobile devices. Users who wish to use the screen sharing function should use a laptop, desktop, or Chromebook device.

Troubleshooting Best Practices

Below are some best practices and troubleshooting techniques to try if you are facing trouble with our Virtual Classroom. If you still require assistance after trying the steps below, please reach out to us via e-mail at customersupport@fullmindlearning.com or you can Chat with us Live.

Try refreshing your browser

On a Windows Computer, press the F5 key on the top of the keyboard to refresh the browser
On a Mac Computer, hold down the CMD Key while also pressing R

Make sure your Chrome browser is up-to-date

In the top right corner of Google Chrome, click the menu icon which looks like 3 vertical dots
Click help then about Google Chrome
Chrome will automatically update if it's not on the latest version

Reset Browser Settings

In the top right corner of Google Chrome, click the menu icon and then click on settings
Next, click on Reset Settings. Then Restore settings to their original defaults

Clear Cookies, cache & browser history

In Google Chrome, click the menu icon and then click on Delete Browser Data. When the dialogue pops up, set the time range to All Time.
Make sure all boxes are checked (Browsing history, Cookies and Other Site Data) and clear the data
Make sure no tabs are left open, close the browser and then restart the browser

Login using an Incognito Window

In the top right corner of Google Chrome, click the menu icon which looks like 3 vertical dots.
Next select New Incognito Window.
Proceed with logging in to https://lms.fullmindlearning.com using the Incognito Window.

Password Reset

When on the login page on https://lms.fullmindlearning.com Click the "Forgot Password" link
If you do not receive an email, please reach out to customersupport@fullmindlearning.com

NOTE: For Clever/Classlink Integration login issues, please connect with your school IT department to troubleshoot the log in issues on the integration platform.

Users Experiencing Frequent Disconnections from the Classroom:
To minimize disconnections from the classroom, students can take the following steps:

Limit Open Websites: Reduce the number of open websites to only those essential for your class session. Having numerous tabs open can lead to your computer/browser timing-out of inactive pages, potentially leading to disconnections from the classroom.
Stay Active: Periodically interact with the classroom tab every few minutes to signal to your computer/browser that you're actively engaged with the classroom.
Pop Out Classroom Tab: Consider "popping out" the classroom tab into its own separate window and keep it visible at all times on your screen. This ensures continuous visibility and minimizes the likelihood of disconnections.
Check Antivirus Software: Some antivirus software includes real-time monitoring features that might mistakenly close your browser's connection to the classroom. If you suspect this is the case, try disabling any real-time monitoring features while using the classroom.

Additional Notes:

NOTE: If you have tried refreshing your browser, updating your browser, resetting the browser settings to default, and clearing cookies, cache, & history you may want to try another web browser to see if that can solve your issue. Supported web browsers can be found above.

NOTE: If you continue to have issues relating to session times appearing incorrectly on the Fullmind LMS preventing you from joining a class session, please disable any active VPN's (Virtual Private Network) and check your computer’s local time zone to ensure that it is set correctly to your current time zone.

Fullmind Live Support Chat Hours:

Monday-Friday 9:00AM to 7:00PM EST