How do I Cancel or Reschedule My Class Sessions?
If a student is unable to attend a 1:1 class session, a parent, guardian, or school representative must let Fullmind know via email at least 24 hours in advance of the scheduled start time.
- To cancel a 1:1 class session please send an email to customersupport@fullmindlearning.com containing the date, time, and subject of the class session you wish to cancel between the business hours of 7:00 am EDT and 6:00 pm EDT Monday - Friday. In this email please include as many days and times the student is available to reschedule the class session so we can work with the educator on setting up a rescheduled class as soon as possible.
- If a class cancellation email is received with less than 24 hours before the scheduled start time of the class session we will not be able to cancel that class session. The educator will leave a 15 minute mini lesson that the student can review at a later date and time by viewing the video recording of the class session that was missed.
- Students are responsible for all material covered during the mini-lesson and any assignments given during the missed session.
If a student needs to reschedule session times for a previously canceled class session, a parent, guardian, or school must let Fullmind know via e-mail at customersupport@fullmindlearning.com or you can Chat with us Live.
*When reaching out to Fullmind, please have a few days and times available for rescheduling.
*Please note that group classes may only be canceled or rescheduled by a school administrator.